Customer Service

Phone Number:   1-877-480-7005       (8:00AM PST - 4:00PM PST)

Email:   [email protected]

 

Additional Info:

 

Order Policy:

 

MailersUSA is solely an e-commerce store. We fulfill all orders through our website www.mailersusa.com. In order to remain a low-cost supplier, we are not staffed to handle phone orders. If you experience trouble ordering online, please call (877) 480-7005 or email [email protected] and we would be happy to help.

 

Return Policy:

 
We offer free samples on most of our products including Colored Bubble Mailers, Rigid Paperboard Mailers, Flat Poly Mailers and more to ensure you are satisfied before ordering. (shipping charge applies to select requests)
 
If you are not completely satisfied with a product or you mistakenly ordered the wrong product, return the product (full cases only) within 30 days of receipt and we will give you a full refund.*
 *The following types of returns will be refunded less shipping costs and are subject to a 10% restocking fee: orders shipped to an undeliverable address, error in the shipping address, orders cancelled or customer changed mind after the order shipped, and orders over $100.00.
 For returns, please contact us at 1-877-480-7005 or email [email protected] and we will send you an RMA # to reference on your return label.
 
 Orders cancelled before they are shipped are subject to a 10% restocking & processing fee.
 

Shipping Policy:

 
*IMPORTANT*

We have moved our Nevada warehouse to Phoenix, AZ and added a location in Seattle, WA to reach our customers faster! We will continue to service out of Ohio as usual.  Due to this change, we will no longer charge tax in NV.

If you have questions, please do not hesitate to Contact Us.

Planning ahead for the holidays: Please see our Holiday Shipping Schedule and be prepared how UPS closures will delay your orders.
We apologize for any inconvenience this may cause. Please plan ahead, and order in excess prior to the holiday season to ensure against stock outs. Have Happy Holidays!

  • We offer Free Shipping on all orders within the USA -lower 48 States
  • We ship same day if your order is received by 1:00PM EST or 1:00PM PST if shipping to the West Coast.
  • We have multiple U.S. warehouses to reach most locations in 2 business days (not including the day it ships). Please use the Shipping Time Estimator
    to estimate transit time to your zip code.
  • Orders ship Monday through Friday with tracking numbers emailed automatically the day of shipment.
  • Orders placed on the weekend or holiday, will ship the next business day. View UPS Holiday Schedule.
  • Orders ship via UPS Ground (Large volume orders ship LTL Freight)
  • We are not able to ship to P.O. Boxes
  • Currently we do not ship to Alaska, Hawaii, Guam or Puerto Rico. We\'d be happy to refer you to a supplier that can. Please e-mail the quantity and product and shipping address to [email protected], so we can connect you with a supplier.

 

Coupon Codes

Click My Cart before checking out to enter the code of your choice:
 
  • LABELSMAY : Get $5 off your order when you add Shipping Labels to an order of any other product. Additional savings on top of sale prices and volume discounts! (expires 4/30/17. Limit 1 per customer)
  •  
  • COLDTENSALE : Additional $10 off Sale prices on any Thermal Cold Chain Products $125+ order (expires 5/31/17. Limit 1 per customer)
  •  
  • COLORSMAY : Additional $5 off Sale prices on any Hot Pink, Black, Yellow or Orange Poly Bubble Mailers $50+ order (expires 5/31/17. Limit 1 per customer)
  •  
  • REUSE2017 : Additional $10 off any Returnable Flat Poly Mailers $100+ order. Save on top of sale prices! (expires 5/31/17. Limit 1 per customer)
  •  
  • ANY15 : $10 off any 15+ cases of any products, mix & match! Additional savings on top of already discounted tiered prices! (expires 5/31/17. Limit 1 per customer)
  •  
  • MAYANY25 : $30 off 25+ cases of any* products, mix & match! Additional savings on top of already discounted tiered prices! (expires 5/31/17. Limit 1 per customer) *Exclusions: will not work on top of 20+ case volume discounted pricing for: White Poly Bubble Mailers & Kraft Bubble Mailers
  •  
  • MAYSTOCKUP : $65 off 50+ cases of any 2 or more SKUs, mix & match! Additional savings on top of already discounted tiered prices! (expires 5/31/17. Limit 1 per customer)
 
Also check out items on SALE!  
Any use of coupon codes outside stated conditions is subject to order cancellation.
 

Privacy Policy:

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
 
  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal information solely for the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
 

Terms of Service

  1. Use Terms
    By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
  2. Use License
    Permission is granted to temporarily download one copy of the materials (information or software) on Mailers USA LLC\'s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    modify or copy the materials;
    use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    attempt to decompile or reverse engineer any software contained on Mailers USA LLC\'s web site;
    remove any copyright or other proprietary notations from the materials; or
    transfer the materials to another person or 'mirror' the materials on any other server.
    This license shall automatically terminate if you violate any of these restrictions and may be terminated by Mailers USA LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
  3. Disclaimer
    The materials on Mailers USA LLC\'s web site are provided 'as is'. Mailers USA LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Mailers USA LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
  4. Limitations
    In no event shall Mailers USA LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Mailers USA LLC\'s Internet site, even if Mailers USA LLC or a Mailers USA LLC authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
  5. Revisions and Errata
    The materials appearing on Mailers USA LLC\'s web site could include technical, typographical, or photographic errors. Mailers USA LLC does not warrant that any of the materials on its web site are accurate, complete, or current. Mailers USA LLC may make changes to the materials contained on its web site at any time without notice. Mailers USA LLC does not, however, make any commitment to update the materials.
  6. Links
    Mailers USA LLC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Mailers USA LLC of the site. Use of any such linked web site is at the user\'s own risk.
  7. Site Terms of Use Modifications
    Mailers USA LLC may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
  8. Governing Law
    Any claim relating to Mailers USA LLC\'s web site shall be governed by the laws of the State of Deleware without regard to its conflict of law provisions.
    General Terms and Conditions applicable to Use of a Web Site.